Prospects of Digitization in Urban Government Institutions: From Smart Governance to Public Value The digitization (digital transformation) of urban government institutions has moved from the experimental stage to a phase of strategic necessity. Its prospects are determined not only by the implementation of technologies but also by a fundamental rethinking of the relationship between the city, its services, and residents. This is a path from process automation to the creation of "smart" urban governance, focused on data and citizen needs. Key Development Vectors From "government for citizens" to "government with citizens": platforms for co-participation. Digitization creates an infrastructure for participatory governance. Platforms like "Active Citizen" (Moscow), "Decidim" (Barcelona), or "CitLab" allow not only to collect complaints but also to involve residents in discussions on budgets, urban projects, and legislative initiatives. The prospect is a transition to "co-production" of services, where citizens participate equally with officials in the development and evaluation of policies. For example, in Helsinki, the "Kerrokantasi" ("Express Your Opinion") platform is used to evaluate all major urban development projects at an early stage. Predictive and preventive management based on data. Urban institutions are moving from responding to problems to predicting and preventing them. Analysis of big data (Big Data) from sensors, cameras, and transaction systems allows: Optimize flows: Transportation (adaptive traffic light regulation in real-time, as in Singapore), energy consumption. Forecast risks: Modeling flood situations, predicting infrastructure wear and tear (roads, water supply), identifying social deprivation in neighborhoods based on indirect data (utility arrears, social service applications). Personalize services. The system can itself offer benefits or services to families upon the birth of a child, and to pensioners — activity programs, analyzing regis ... Read more